ABOUT PAYMENT AND ORDERING
VISA CREDIT & DEBIT CARDS
MASTERCARD CREDIT & DEBIT CARDS
C.O.D (within the Euro Monetary Zone)
EURO & STERLING CHEQUES
CASH (BY REGISTERED POST ONLY)
( We do not accept USA/Canada Money Order)
All parcels are securely wrapped & contain no exterior clue as to their contents. In 28 years we have shipped to EVERY country in the world with just some exceptions*
ROYAL MAIL FIRST CLASS
C.O.D (within the Euro Monetary Zone
How long will it take to receive my order?
We despatch 96% of all orders within 24 hours. The delivery time depends on your location and the method of delivery chosen.
UK- 1st Class Royal Mail – 2 days
UK– UPS Express- Next Day( excludes Saturday)
Please Note UK- excludes all Channel Islands)
E.U– 1st Class Royal Mail- 4 to 14 days
E.U– UPS Express- upto 3 days
Please Note E.U Includes all Channel Islands.
USA+CANADA– 1ST Class Royal Mail- 7 to 28 days
USA+CANADA– UPS Express – upto 4 days.
ALL Other Countries– UPS Express upto 7 days.
How can I order without a credit card?
You can browse the site as normal, adding items to your shopping cart, and then choose ‘print out your order’ from the shopping cart screen. You can then post your order to us with appropriate payment – for example, personal cheque, bankers draft, postal order or International Money Order.
All Cheques/Checks , Postal Orders and Bankers Drafts must be made payable to “SERCUS LIMITED”.
We are sorry but we cannot accept USA/Canada Money Orders
Here are our Bank Account Details;
Name Of Bank- BARCLAYS BANK
Address P.O. Box 1330, Flint, United Kingdom, CH65WJ.
Bank Account Number 83515192
Bank Sort Code 20-25-69
For Payments in £ GBP Sterling
IBAN number is GB17 BARC 2025 6983 515192
SWIFTBIC number is BARCGB22.
For Payments in € euros
IBAN number is GB65 BARC 2025 6989 0654 44
SWIFTBIC number is BARCGB22
For Payments in $ USD US Dollars
IBAN number is GB52 BARC 2025 6972 5200 00
SWIFTBIC number is BARCGB22
How discreetly are parcels sent, and how is it shown on my credit card statement?
All our goods are sent in plain packaging and there is a return address on the back: Sercus Ltd and our UK head office in Manchester. Your credit card statement will show a payment to Sercus Ltd and all cheques and money orders can also be made out to Sercus Ltd.
How do I order an item from your catalogue that isn’t on the website?
Please DO NOT send your credit card details by email – this is not secure. If you visit here you can enter your order using the same security level as our online ordering. We would need your name, address, credit card type/number/expiry date, telephone number and the items you wish to order. Don’t forget to include postage costs in your total (rates are shown at the top of this page).
Returns and Refunds
You may return unused and unopened products within 7 days for alternative items, less postage costs. In the event of a product or item being faulty, defective items will be replaced with a similar or alternative item. N.B. US customers please do not return goods via UPS Delivery, if you are unsure please contact our Customer Services Department for more information.
Cash On Delivery Service
Did you know you can pay for your order on delivery? Click here for details