Delivery & Returns
ABOUT PAYMENT AND ORDERING
Information about payment and ordering from Transformation.
VISA CREDIT & DEBIT CARDS
MASTERCARD CREDIT & DEBIT CARDS
C.O.D (within the Euro Monetary Zone)
EURO & STERLING CHEQUES
CASH (BY REGISTERED POST ONLY)
( We do not accept USA/Canada Money Order)
All parcels are securely wrapped & contain no exterior clue as to their contents. In 28 years we have shipped to EVERY country in the world with just some exceptions*
ROYAL MAIL FIRST CLASS
C.O.D (within the Euro Monetary Zone
How long will it take to receive my order?
We despatch 96% of all orders within 24 hours. The delivery time depends on your location and the method of delivery chosen.
UK- 1st Class Royal Mail – 2 days
UK- UPS Express- Next Day ( excludes Saturday) Please order by 2pm that day for next day delivery
Please Note UK- excludes all Channel Islands)
E.U- 1st Class Royal Mail- 4 to 14 days
E.U- UPS Express- upto 3 days
Please Note E.U Includes all Channel Islands.
USA+CANADA- 1ST Class Royal Mail- 7 to 28 days
USA+CANADA- UPS Express – upto 4 days.
ALL Other Countries- UPS Express upto 7 days.
Click and Collect
If you wish to collect from our Manchester store follow our checkout process at the delivery options screen " Collection From Store
How can I order without a credit card?
You can browse the site as normal, adding items to your shopping cart, and then choose 'print out your order' from the shopping cart screen. You can then post your order to us with appropriate payment - for example, personal cheque, bankers draft, postal order or International Money Order.
All Cheques/Checks , Postal Orders and Bankers Drafts must be made payable to “SERCUS LIMITED”.
We are sorry but we cannot accept USA/Canada Money Orders
Here are our Bank Account Details;
Name Of Bank- BARCLAYS BANK
Address P.O. Box 1330, Flint, United Kingdom, CH65WJ.
Bank Account Number 83515192
Bank Sort Code 20-25-69
For Payments in £ GBP Sterling
IBAN number is GB17 BARC 2025 6983 515192
SWIFTBIC number is BARCGB22.
For Payments in € euros
IBAN number is GB65 BARC 2025 6989 0654 44
SWIFTBIC number is BARCGB22
For Payments in $ USD US Dollars
IBAN number is GB52 BARC 2025 6972 5200 00
SWIFTBIC NUMBER IS BARCGB22
HOW DISCREETLY ARE PARCELS SENT, AND HOW IS IT SHOWN ON MY CREDIT CARD STATEMENT?
All our goods are sent in plain packaging and there is a return address on the back: Sercus Ltd and our UK head office in Manchester. Your credit card statement will show a payment to Sercus Ltd and all cheques and money orders can also be made out to Sercus Ltd.
All goods are securely wrapped in plain packaging with no indication of the actual products enclosed.
All orders are despatched within 2 working days We use both UPS or Royal Mail to deliver to you.
You can also insure your goods in transit for a small fee.
HOW DO I ORDER AN ITEM FROM YOUR CATALOGUE THAT ISN'T ON THE WEBSITE?
Please DO NOT send your credit card details by email - this is not secure. If you visit here you can enter your order using the same security level as our online ordering. We would need your name, address, credit card type/number/expiry date, telephone number and the items you wish to order. Don't forget to include postage costs in your total (rates are shown at the top of this page).
RETURNS AND REFUNDS
You may return unused and unopened products within 7 days for alternative items, less postage costs. In the event of a product or item being faulty, defective items will be replaced with a similar or alternative item. N.B. US customers please do not return goods via UPS Delivery, if you are unsure please contact our Customer Services Department for more information.
Did you know you can pay for your order on delivery? Click here for details
Cash On Delivery Service
The "Cash on Delivery" service is now available in all E.U countries (European Union Countries). We use U.P.S, the worlds largest international package delivery company and Global Leader in time-definite scheduled delivery services, to confidentially deliver your order to your chosen address and collect payment from you in your local currency.
CLICK AND COLLECT
UK customers can order goods online and have there order delivered to our Transformation Manchester shop for collection.
This Free service is available during trading hours Monday to Saturday( exclude all Bank Holidays).
There is no charge for this service.
Transformation takes your privacy very seriously. We NEVER have or will pass on your details.
If at any time you wish to unsubscribe from Transformation's mailing list send a email to unsubscribe
If you need any more information please do not hesitate to call our customer service department on
0161 773 4477 in the UK
or 0044 161 773 4477 from other countries