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terms conditions

Terms and Conditions

21 years of agesSorry but we are not able to Sell or Supply any Transformation products to any person under the age of 21 years. By purchasing from our shop or placing an order by telephone or online, you are confirming that you are at least 21 years old.

The personal information you give us is used exclusively by Transformation for providing you with current and future information about our products and services and any other services described in this Web site.

We don't pass any of your personal data to outside organisations and/or individuals, except with your express consent, only monitor the IP addresses of visitors to assess which pages are the most popular. These IP addresses aren't linked to any personal data unless an order is placed, so that visitors to our site remain anonymous.

You have a right to know about the personal information Transformation holds about you. You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data-protection policy to:

Transformation Ltd,
428 Bury Old Rd,
M25 1PR,

Submission of photographs and other material for publication on this site is welcome, although Transformation will assume no responsibility for any consequences, legal or otherwise, of such publication. All material submitted is published at our sole discretion and may be edited. All prices shown on (, are believed to be correct, but publication of these prices does not bind us into a contract to supply the said products, in the case of error on our part. Product specifications from the manufacturer may change, in which case Transformation will offer you a substitute of the same or better quality at the same price.

About Payment and Ordering

Information about payment and ordering from Transformation.

Payment options

Visa Credit & Debit Cards
Mastercard Credit & Debit Cards
American Express
Interbank Transfers
Cheques ( UK Only ) 
Cash (by registered post only)
Postal Orders- ( UK Only ) 

Sorry but we can no longer accept any Foreign Currency Cheques, or Money Orders

All parcels are securely wrapped & contain no exterior clue as to their contents. In 39 years we have shipped to EVERY country in the world with just some exceptions*

How Long will it take to receive my order?

We despatch 96% of all orders within 24 hours. The delivery time depends on your location and the method of delivery chosen.

UK- 1st Class Royal Mail – 1-3 days
UK- UPS Express- Next Day( excludes weekends)
Please Note UK- excludes all Channel Islands)
E.U- 1st Class Royal Mail- 4 to 14 days
E.U- Royal Mail Tracked and Signed for 3-7 days 

Please Note E.U Includes all Channel Islands.

USA+CANADA- 1ST Class Royal Mail- 7 to 28 days
USA+CANADA- Royal Mail Tracked and Signed for 4-10 days 
ALL Other Countries- Royal Mail Tracked and Signed for  4-10 days 

Our high stock levels ensure speedy and efficient service, while our Hi-Tech Security and Privacy Policy ensure complete confidentiality and safety.


Customers outside of the United Kingdom may be subject to local customs fees and/or import duties and taxes, which are levied once an order reaches your country.

We do not cover any additional charges for customs clearance, these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

Promotional Offers

Promotional offers and codes are limited to one usage per customer. Exceptions may apply to promotional offers and discounts. Transformation reserves the right to decline customer orders.

How can I order without a credit card?

You can browse the site as normal, adding items to your shopping cart, and then choose 'print out your order' from the shopping cart screen. You can then post your order to us with appropriate payment . Cash by recorded mail, cheques or postal orders ( UK Only ) or Inter Bank Transfer  ( See Below ) 

All Cheques or Postal Orders must be made payable to “SERCUS LIMITED”.

We are sorry but we only accept cheques drawn on UK banks 

Sorry but we can no longer accept any Foreign Currency Cheques, or Money Orders


Here are our Bank Account Details;

Address P.O. Box 1330, Flint, United Kingdom, CH65WJ.
Bank Account Number 83515192
Bank Sort Code 20-25-69

For Payments in £ GBP Sterling

IBAN number is GB26BUKB 2025 6983 515192

For Payments in € euros

IBAN number is GB74BUKB 2025 6989 0654 44
SWIFTBIC number is BUKBGB22.

For Payments in $ USD US Dollars

IBAN number is GB61 BUKB20256972520000

How discreetly are parcels sent, and how is it shown on my credit card statment?

All our goods are sent in plain packaging and there is a return address on the back: Sercus Ltd and our UK head office in Manchester. Your credit card statement will show a payment to Sercus Ltd and all cheques and money orders can also be made out to Sercus Ltd.

Discreet Delivery

All goods are securely wrapped in plain packaging with no indication of the actual products enclosed. All orders are despatched within 2 working days We use both UPS or Royal Mail to deliver to you. You can also insure your goods in transit for a small fee.

Returns and Refunds

Transformation is also the only company that offers a 100% guarantee on EVERY single product we supply. If you are unhappy with any product you receive simply return it unopened and unused within 28 days for a full refund. Some Items may be exempt from this for hygeine reasons such as Vagina Panties, Underwear, Makeup and Earrings. In the event of a product or item being faulty, defective items will be replaced with a similar or alternative item. N.B. US customers please do not return goods via UPS Delivery, if you are unsure please contact our Customer Services Department for more information.

Click and Collect

If you wish to collect from our Manchester store follow our checkout process at the delivery options screen " Collection From Store"

Our high stock levels ensure speedy and efficient service, while our Hi-Tech Security and Privacy Policy ensure complete confidentiality and safety.

Collection from our Manchester shop, Monday-Thursday  9am- 4:30pm.  Friday 9am - 3.30pm Address is; 428 Bury Old Road, Prestwich, Manchester, M25 1PR.

Transformation takes your privacy very seriously. We NEVER have or will pass on your details

If at any time you wish to unsubscribe from Transformation's mailing list send a email to

If you need any more information please do not hesitate to call our customer service department on +44 (0) 161 773 4477 in the UK or 0044 161 773 4477 from other countries.

Or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it